Privacy Policy

This policy explains how livetheai ("livetheai", "we") handles personal data when you use livetheai.com, fill in our forms or message us on WhatsApp. We follow the principles of India's Digital Personal Data Protection Act, 2023.

What we collect

• Details you give us: your name, WhatsApp or mobile number, and what you are interested in (a package, the workshop, or a custom request).
• Messages you send us on WhatsApp.
• Basic usage data such as pages viewed and button clicks, and the campaign source in the link you came from. We use privacy-friendly analytics that do not track you across other websites.

Why we use it

• To reply to your enquiry and to set up a pilot, workshop seat or service you asked for.
• To send you information directly related to that request, such as workshop reminders and onboarding steps.
• To understand which pages and offers work, so we can improve the site.

We contact you on WhatsApp because you gave us your number for this purpose. We do not sell your data.

Who we share it with

Only the service providers that help us run the business, such as our website host, our form and spreadsheet tools, our messaging provider (WhatsApp / Meta) and our analytics provider. They process data on our behalf. We may also disclose data when the law requires it.

Customer data we handle for clients

When we build an automation for a business, that business owns its customer data and decides how it is used. We process it only to run the automation, and we delete or export it on the client's request.

How long we keep it

Enquiry details are kept while we are in touch with you and for up to 24 months afterwards, unless you ask us to delete them sooner.

Your rights

You can ask us to show you the data we hold about you, correct it, delete it, or stop contacting you. You can withdraw your consent at any time. Reply STOP on WhatsApp or write to the contact details on our website. We will respond within a reasonable time and in line with applicable law.

Security

We limit access to personal data, use reputable providers, and protect data in transit. No system is perfectly secure, and we will tell you if a breach affects you.

Contact and grievances

For any privacy question or complaint, contact us at the contact details on our website.

Changes

We may update this policy. The date at the top shows the latest version.